When can I expect delivery of my payroll?

Courier services provide next-day delivery of payrolls, usually before 1:00 PM. Regular mail, UPS, and Airborne Express are other options, although extra costs, restrictions, and delivery schedules may apply.

What methods are available for getting my payroll information to Ace Payroll? 

Ace utilizes the latest and most efficient methods available for submitting your payroll information, including electronic remote access via PayChoice Connection and PayChoice Online.

Payroll information can also be submitted by phone and fax.

What is the latest time I can send in my payroll?

Ace typically requests that payrolls be submitted no later than 3:00PM on the day of processing in order to make them ready for next-day delivery. Prior notification should be provided if this requirement cannot be met.

Generally, payrolls submitted after 3:00PM will be processed the following day and delivered the day after that.

Can Ace Payroll handle my tax payment and tax return filing obligations?

Ace Payroll is a full-service bureau that can handle all your quarterly and annual tax payment and return filing needs at the local, state, and federal level.

Can my quarterly returns be stored on CDROM?

Yes, all quarterly and annual returns can be archived on CDROM for viewing and printing using the ViewChoice software.

Document archives on CDROM can be sent to both clients and their accountants.

 
I received a tax notice. What should I do?

Any tax notices received by our clients should be forwarded to our office. Please contact us for more information.

For our tax service clients, Ace guarantees the accuracy of all deposits and filings submitted on their behalf.

My employees frequently lose their checks. What alternate payment options are available?

Ace recommends that employers in this situation set up direct deposit for all their employees with checking or savings accounts.

Alternately, employers can offer Debit Card payment through Ace.

 
Why has my direct deposit not taken effect yet? How long is the pre-note period?

The pre-note period allows for a test file to pass through the ACH system to verify that the account is active and that the account and routing numbers are correct. This period can last up to ten business days. However, it applies only once to each employee.

Can I still use direct deposit if I belong to a credit union or have an investment account?

In most cases the answer is yes, as long as you have an ACH-qualified account.

I am not always available to sign payroll checks. What are my options?

Ace Payroll Services offers its customers the option of a check-signing service. Authorized signatures are captured digitally and laser-imprinted on every check.

The PayMast'r Debit Card and Ace's Direct Deposit services are also effective and timesaving alternatives to manually signed checks.

Contact a professional Ace Payroll consultant for more information.

What do payroll services cost?

The prices Ace charges for its payroll services are very competitive. Your actual cost will depend on the number of employees on your payroll and the frequency with which you pay them. Your Ace sales representative can work out an exact price for you.

It’s important to note that, unlike all other payroll services, Ace only charges you on a per check basis, rather than a pre entry basis. With Ace, you’ll always know what your payroll charges will be.

Contact a professional Ace Payroll consultant for more information.

How do I find out my unemployment rate?

Unemployment rates are provided by the labor Departments of each state, which usually mail them directly to every company. Ace is happy to verify your rates with the appropriate authority every year.

What is my Social Security rate?

The Social Security rate is 6.2 percent, up to the annual limit.

Can anyone from my company contact Ace Payroll?

No! Only authorized representatives from your company can contact Ace.

What measures does Ace Payroll take to keep my confidential information secure?

Ace employs a variety of methods and procedures to ensure that all of your vital information remains confidential and secure:

  • Ace staff will only speak with authorized contacts at your company and will verify the identity of contacts for each transaction.
  • Supplies of checks are secured and access to them tightly controlled. Every check is protected by watermarks.
  • All sensitive information is routinely shredded to prevent duplication and unauthorized access.
  • All of Ace Payroll’s data systems are electronically and physically secured and password protected.

Must I withhold taxes?

Yes. Appropriate federal, state, and local taxes must be withheld for all W-2 employees.

 
When can I expect W-2s?

W-2s are typically delivered with the fourth quarter returns, usually by the third week in January.

How do I get started with Ace Payroll?

Contact a professional Ace Payroll consultant today. He or she will guide you through the process for gathering the appropriate information and will customize a service solution to meet your exact needs.